Privacy Policy

Effective Date: September 5, 2026
Last Updated: September 5, 2026

Visibility Insider, LLC ("Visibility Insider," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit VisibilityInsider.com, use the Visibility Insider platform, connect third-party accounts or profiles, interact with our communications, or otherwise use our websites, software, applications, reports, analytics, and related services (collectively, the "Services").

By using the Services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information you provide directly, including your name, email address, telephone number, company or brokerage affiliation, professional role, account credentials, billing information, professional information, geographic markets, information submitted through forms or support requests, URLs or identifiers for websites and digital profiles, uploaded documents or screenshots, and other information you voluntarily provide.

When you authorize Visibility Insider to connect with a third-party platform, we may access information made available through that connection and within the permissions you authorize. Integrations may include Google Business Profile, Google Search Console, Google Analytics, YouTube, Google Places, real estate multiple listing services and authorized real estate data providers, real estate portals, analytics providers, and other services you choose to connect.

Visibility Insider may process professional and real-estate-related information obtained from authorized data providers, licensed sources, publicly available sources, customer-provided information, or connected services. Such information may include professional identity, brokerage affiliation, listings and transaction activity, production statistics, geographic markets, sales activity, reviews, ratings, websites, profiles, and other professional or market information.

Users may provide URLs or identifiers for professional profiles such as Zillow, Realtor.com, Homes.com, brokerage websites, social networks, or other online platforms. Where legally and technically permitted, Visibility Insider may analyze information associated with those profiles to evaluate profile completeness, professional identity consistency, brokerage consistency, geographic positioning, specialty positioning, website presence, reputation signals, content quality, branding consistency, and other digital visibility indicators. Some information may be supplied or verified manually by users.

When you use the Services, we may automatically collect technical and usage information such as IP address, browser and device information, operating system, pages or features accessed, referring URLs, timestamps, approximate location derived from IP address, application events, interactions with reports or communications, and diagnostic, security, and performance information. We may use cookies, local storage, pixels, SDKs, and similar technologies.

2. How We Use Information

We may use information to provide and operate the Services; create and administer accounts; authenticate users; connect authorized third-party services; generate visibility analyses, scores, benchmarks, reports, recommendations, and insights; analyze professional digital presence and profile consistency; analyze authorized production and market information; identify opportunities and changes over time; generate AI-assisted explanations and recommendations; prepare strategy-session insights; personalize features; provide customer support; process subscriptions and payments; deliver reports and transactional communications; provide educational content and product communications; measure product performance; detect fraud, abuse, or security threats; enforce agreements; comply with law; and improve our analytics, methodologies, and Services.

3. Visibility Scores, Analytics, and AI

Visibility Insider may use proprietary algorithms, statistical methods, rules-based systems, machine learning, artificial intelligence, and third-party data to generate scores, classifications, recommendations, summaries, benchmarks, and other analytical outputs.

These outputs are informational and analytical tools and may contain errors, omissions, estimates, or outdated information. Visibility Insider does not represent that any Visibility Score, Advisor Priority Score, recommendation, ranking, forecast, or other output guarantees business performance, search rankings, lead generation, transactions, revenue, referrals, or any particular result.

4. Google API Services

Visibility Insider may allow users to connect Google services using Google OAuth. When you authorize a Google connection, Visibility Insider accesses Google user data only within the permissions you authorize and for functionality presented through the Services.

Visibility Insider's use and transfer to any other application of information received from Google APIs will adhere to the Google API Services User Data Policy, including applicable Limited Use requirements.

We do not use Google user data for purposes materially unrelated to the functionality disclosed when you authorize access. We request only permissions reasonably necessary to provide the connected feature. You may revoke Visibility Insider's access to your Google Account through your Google Account permissions or through Visibility Insider where available.

Certain Google API data may be subject to additional retention, caching, display, attribution, and use restrictions imposed by Google, and Visibility Insider will handle such information in accordance with applicable Google API policies.

5. How We Disclose Information

We may disclose information to service providers supporting cloud infrastructure, databases, authentication, AI processing, analytics, email delivery, payment processing, monitoring, security, customer support, search and visibility data, real estate or MLS data, and related infrastructure. These providers may process information on our behalf subject to applicable contractual and legal obligations.

If you use Visibility Insider through an organization, information associated with your account or activity may be accessible to authorized members or administrators of that organization according to account permissions.

We may also disclose information at your direction; when reasonably necessary to comply with law, protect rights or safety, investigate fraud or abuse, or enforce agreements; or as part of a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar corporate transaction, subject to applicable law.

6. Sale and Targeted Advertising

Visibility Insider does not sell personal information for money. If our practices change in a manner that constitutes a sale, sharing, or targeted advertising under applicable privacy law, we will provide notices and opt-out mechanisms as required. We do not use information obtained through Google API Services for personalized advertising where prohibited by Google's policies.

7. Data Retention

We retain information for as long as reasonably necessary to provide the Services, maintain accounts and historical analytics, comply with contractual or legal obligations, resolve disputes, prevent fraud or abuse, and enforce agreements. Information received from third-party APIs may be subject to shorter retention periods or other restrictions imposed by those providers.

8. Data Security

We use administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. Measures may include encryption in transit, access controls, authentication, tenant-level data separation, logging, monitoring, secure credential storage, and restrictions on administrative access. No system can be guaranteed completely secure.

9. Your Privacy Choices

Depending on where you reside and applicable law, you may have rights to request access, correction, deletion, portability, information about categories of information collected or disclosed, opt-out of certain processing, withdraw consent where applicable, or appeal certain decisions. Requests may be submitted to support@visibilityinsider.com. We may need to verify your identity before completing certain requests.

10. California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act, as amended, if and to the extent those laws apply to Visibility Insider. These may include rights to know, access, correct, or delete certain personal information and to opt out of certain sales or sharing. Visibility Insider does not currently sell personal information for monetary consideration. Requests may be submitted to support@visibilityinsider.com.

11. Public and Professional Information

Certain information processed by Visibility Insider may already be publicly available or professional in nature, including real estate licenses, professional profiles, listings, business information, websites, reviews, brokerage affiliations, and publicly accessible online content. Public availability does not necessarily remove all applicable privacy protections. Visibility Insider handles such information according to applicable law, contractual restrictions, and data-provider requirements.

12. Third-Party Services and Links

The Services may contain links to or integrations with third-party websites, platforms, APIs, or services. Visibility Insider does not control the privacy practices of those third parties. Your use of a third-party service is subject to that provider's own terms and privacy practices. References to third-party companies, products, or services do not imply endorsement, sponsorship, or affiliation unless expressly stated.

13. Children's Privacy

Visibility Insider is a business and professional service and is not intended for children under 13. We do not knowingly collect personal information from children under 13.

14. International Users

Visibility Insider is operated from the United States. If you access the Services from outside the United States, information may be processed or stored in the United States or other jurisdictions where our service providers operate. Where required, we will implement appropriate safeguards for international transfers.

15. Email Communications

We may send transactional or service-related communications concerning accounts, reports, security, connected services, subscriptions, or other Services. Where permitted by law, we may also send product updates, educational communications, webinar invitations, or marketing communications. You may unsubscribe from marketing communications using the mechanism provided in those messages. Certain transactional communications may continue while you maintain an account.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our Services, technology, data practices, legal requirements, or integrations. When we make material changes, we will update the Last Updated date and provide additional notice where required.

17. Contact Us

Visibility Insider, LLC
Email: support@visibilityinsider.com
Website: VisibilityInsider.com